Privacy Policy

Privacy Policy — Sophia Chicago

This Privacy Policy applies to the services provided by Sophia Chicago, reachable at info@sophiachicago.com.
We highly value your privacy and are committed to protecting your personal information. All data you share with us is handled with the utmost care and confidentiality.

1. Information We Collect

We collect personal information that you voluntarily provide when placing an order, creating an account, or contacting us. This may include:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party providers)

  • IP address and device information

  • Website activity (such as pages visited, products viewed, or time spent on pages)

2. Purpose of Data Processing

We process your personal data to ensure a smooth and secure shopping experience. Specifically, we use it to:

  • Process, fulfill, and ship your orders

  • Provide responsive customer support

  • Send order confirmations, updates, and service-related communications

  • Improve our website, products, and services

  • Prevent fraud and ensure platform security

We only collect the data necessary for these purposes and never use it for unrelated activities.

3. Sharing Information with Third Parties

Your data is shared only with trusted third-party partners when necessary to complete your purchase or operate our business efficiently. These may include:

  • Payment service providers (for secure transaction processing)

  • Shipping carriers and logistics partners

  • Website hosting, analytics, and marketing platforms

All third-party service providers are required to protect your information and use it only for authorized purposes.
We do not sell, rent, or trade your personal information.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
When your data is no longer needed, it is securely deleted or anonymized.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable essential website functionality

  • Analyze website performance and user behavior

  • Support marketing and advertising efforts

You can manage or disable cookies through your browser settings at any time.
Please note that some website features may not function properly without cookies enabled.

For more details, please refer to our Cookie Policy.

6. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws (such as CCPA/CPRA in the United States), including the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Opt out of certain data processing or marketing communications

  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us at:
📧 info@sophiachicago.com

We will respond to all verified requests within the time required by law.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
However, no online transmission or storage system can be guaranteed to be 100% secure.

8. Contact Information

If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Business Name: Sophia Chicago
📧 Email: info@sophiachicago.com
🕒 Business Hours: Monday – Friday, 9 AM – 5 PM (EST)